COREL PAINTSHOP PRO X9 (64 bit) - STUCK (froze) UPDATING CACHE FILES

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THE PROBLEM:

COREL PAINTSHOP PRO X9 (64 bit) - STUCK (froze)  UPDATING CACHE FILES

I have been familiarizing myself with Corel Paintshop Pro X9.  I put my computer into hibernate when X9 was loading - I really did not think about that being a problem.  From that point on, I was unable to get X9 to run.  It would begin but hang up when displaying "Updating Cache Files" or something close to that.

THE SOLUTION:

1.  I uninstalled X9.
2.  I used the install program that I downloaded from cleverbridge and reinstalled.
2a.  On reinstall, I chose the option to install both the 32 and 64
3.  After installation, I ran the 32 version.  It ran even though I was still having the problem with the 64 bit version.
4.  I went into the EDIT tab at the top.
5.  I went into the menu, specifically File / Preferences / Reset Preferences.
6.  I checked all of the boxes for reset.  I then clicked OK.
7.  I exited from 32 version.
8.  I ran the 64 version.
9.  The 64 version worked!

So, since it worked for me, I decided to share with you.

Thanks to a suggestion from someone to reset in a forum that I found somewhere.  However, it only said to reset cache. That alone did not work for me.

Here are a couple of screenshots that you might find helpful related to what I did.

NOTE - Initially, I had only 64 bit.

If you were helped, please let me know.

If you have questions, you can enter a comment and I should be notified if you do so.

This is new to me so please be patient.

If you enter a comment and do not get a reply within a week, please try resending.  Your comment could be missed by my review process.

Thank you.